Privacy Policy for Fit Fusion (UK)

At Fit Fusion, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and secure manner. This Privacy Policy outlines how we collect, use, and safeguard your personal data in compliance with UK data protection laws, including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information that you provide to us directly when registering or using our services, including but not limited to:

• Name
• Email address
• Phone number
• Payment details
• Fitness preferences and goals

We may also collect technical data such as your IP address, browser type, and device identifiers to enhance your experience on our website and app.

2. How We Use Your Data

a. To Make Contact

We use your personal data, such as your email and phone number, to:

• Communicate essential information about your account or services
• Respond to customer support inquiries
• Notify you about any issues related to your membership, bookings, or our services

b. To Provide You with Services

We use your data to:

• Facilitate the booking and scheduling of fitness classes or sessions
• Tailor workout recommendations and fitness programmes to your goals
• Process your payments and manage subscription renewals
• Send you notifications about your fitness schedule, reminders, or any changes to classes

c. To Update You on Services and Offers

We use your contact details to keep you informed about:

• New services, fitness programmes, or class offerings
• Special offers and exclusive promotions
• Updates regarding our services, including changes to terms or policies

These updates help you make the most of your experience at Fit Fusion. You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

3. Lawful Basis for Processing Your Data

Under UK GDPR, we process your personal data on the following lawful bases:

• Contractual necessity: We need your data to provide you with the services you signed up for.
• Legitimate interest: We use your data to improve our services and keep you updated on relevant offers, provided it doesn’t override your rights.
• Consent: For marketing communications, we obtain your explicit consent. You can withdraw your consent at any time.

4. Sharing Your Information

We will not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers, including:

• Payment processors
• Customer relationship management (CRM) systems
• Marketing and analytics providers

These third parties only have access to your data to perform specific tasks on our behalf, and they are required to comply with strict data protection and confidentiality obligations.

5. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. After this period, your data will be securely deleted.

6. Data Security

Fit Fusion employs robust security measures to protect your personal information from loss, misuse, and unauthorised access. These include encryption, firewalls, and secure servers. However, while we strive to ensure the security of your data, no system is completely foolproof.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can request that we delete your personal data, subject to certain legal obligations.
• Right to object: You can object to the processing of your data for direct marketing or certain legitimate interests.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at the details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or in UK law. When we make changes, we will notify you by email or by updating the policy on our website. Please check back regularly to stay informed of any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: hello@fit-fusion.co.uk 
• Phone: +44 (0) 7551 866567
• Address: 233 High Street, Felixstowe, IP11 9DT

For more information, you can also visit our website at www.fit-fusion.co.uk.